{"id":95608,"date":"2023-03-15T11:12:31","date_gmt":"2023-03-15T11:12:31","guid":{"rendered":"https:\/\/divi.pixelsbuilderplus.com\/divi-themes\/demowoo\/?page_id=99987"},"modified":"2023-12-21T13:35:39","modified_gmt":"2023-12-21T13:35:39","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/lenouf.com\/nl\/return-policy\/","title":{"rendered":"Retourbeleid"},"content":{"rendered":"<p>[et_pb_section fb_built=\"1\u2033 custom_padding_last_edited=\"on|phone\" admin_label=\"Inner Banner Section\" module_class=\"px_page_title\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" background_image=\"https:\/\/lenouf.com\/wp-content\/uploads\/2023\/12\/Homebanner.webp\" custom_margin=\"||||false|false\" custom_padding=\"100px|100px||true|false\" custom_padding_tablet=\"60px|60px||true|false\" custom_padding_phone=\"20px|20px|true|false\" top_divider_color=\"#FFFFFF\" top_divider_height=\"0px\" top_divider_height_tablet=\"\" top_divider_height_phone=\"30px\" top_divider_height_last_edited=\"on|tablet\" bottom_divider_style=\"waves\" bottom_divider_color=\"#F0EBE4\u2033 bottom_divider_height=\"80px\" bottom_divider_flip=\"vertical\" bottom_divider_height_tablet=\"60px\" bottom_divider_height_phone=\"30px\" bottom_divider_height_last_edited=\"on|phone\" global_module=\"100262\u2033 locked=\"off\" global_colors_info=\"{}\"][et_pb_row admin_label=\"Inner Banner Row\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Title Text\" module_class=\"px_page_title_name\" _builder_version=\"4.23.1\u2033 _dynamic_attributes=\"content\" _module_preset=\"default\" global_colors_info=\"{}\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\"Inner Banner Row\" module_class=\"px_page_title_row\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 module_class=\"px_page_title_column\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<ul id=\"dpprof_breadcrumbs\" class=\"dpprof_breadcrumbs\"><li class=\"item-home\"><a class=\"bread-link bread-home\" href=\"https:\/\/lenouf.com\/nl\" title=\"Home\">Home<\/a><\/li><li class=\"separator separator-home\"> \/ <\/li><\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 _builder_version=\"4.23.1\u2033 _module_preset=\"default\" background_color=\"#F0EBE4\u2033 custom_padding=\"0px||0px|true|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.21.0\u2033 _module_preset=\"default\" width_tablet=\"90%\" width_phone=\"90%\" width_last_edited=\"on|tablet\" max_width_tablet=\"90%\" max_width_phone=\"90%\" max_width_last_edited=\"on|tablet\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Title Text\" module_class=\"px_title\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" header_3_font=\"|600|||||||\" header_3_text_color=\"#2020\u2033 header_3_font_size=\"32px\" header_3_line_height=\"1..2em\" text_orientation=\"1..2em\" header_3_font_size=\"32px\" header_3_line_height=\"1..2em\" text_orientation=\"1..2em\".2em\" text_orientation=\"center\" hover_enabled=\"0\u2033 header_3_font_size_tablet=\"32px\" header_3_font_size_phone=\"26px\" header_3_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n<h2>Retourbeleid<\/h2>\n<p>[\/et_pb_text][et_pb_icon font_icon=\"\uf5bd||fa||900\u2033 icon_width=\"35px\" admin_label=\"Heading Underline Icon\" module_class=\"px_heading_underline\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_icon][et_pb_text admin_label=\"Tekst\" module_class=\"px_desc\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n<p>Ook al is het percentage defecte geleverde producten uiterst minimaal, toch is het goed om te weten dat we eventuele defecten snel afhandelen, zodat je uiteindelijk tevreden bent. Het is in ons eigen belang om alles zo snel mogelijk op te lossen, dus je hoeft niet bang te zijn dat je onnodig lang moet wachten (alles is meestal snel geregeld).<\/p>\n<h2>Wanneer kan ik iets retourneren?<\/h2>\n<p>Wij zijn verantwoordelijk voor gebreken die producten vertonen bij levering of die zichtbaar worden tijdens de volgende 24 maanden. We zijn echter niet aansprakelijk voor nieuwe defecten, vooral als deze zijn veroorzaakt door onjuist gebruik. Voor gebruikte producten zijn we niet aansprakelijk voor tekenen van gebruik of slijtage die de gebruikte producten al vertoonden bij levering. In het geval van producten met een beperkte levensduur garanderen wij dat deze producten geschikt zijn voor gebruik gedurende de gehele levensduur.<\/p>\n<p>We herinneren klanten eraan dat een verhoogde gevoeligheid of een allergische reactie op een geleverd product niet kan worden beschouwd als een defect. Ook dezelfde gebreken met gratis cadeaus of andere gratis producten in je bestelling kunnen niet worden beschouwd als een reden voor een retourzending. Afbeeldingen van producten op onze website dienen alleen ter illustratie en zijn geen bindende weergave van de eigenschappen van deze producten (de verpakking kan bijvoorbeeld afwijken door een wijziging van de fabrikant).<\/p>\n<h2>Welke rechten heb je in het geval van een terugkeer?<\/h2>\n<p>Als een product een defect vertoont, kunnen we dit vergoeden in de vorm van een tegoedbon. Je hebt ook het recht om te eisen dat het defect wordt verholpen door vervanging of reparatie.<\/p>\n<p>Als reparatie van het defect onmogelijk is of ons onredelijk lijkt, heb je het recht om korting op de aankoopprijs te vragen. In dat geval behoudt u het product en betalen wij een deel van de aankoopprijs terug. Als het defect aanzienlijk is, kunt u de koopovereenkomst ontbinden. In dat geval stuurt u de producten terug en betalen wij het volledige aankoopbedrag terug.<\/p>\n<h2>Hoe kan ik iets retourneren?<\/h2>\n<p>Als u besluit een klacht in te dienen over de producten, <strong>stuur het dan naar het adres l\u00e9nouf- Paardeweide 3E, 4824EH Breda<\/strong>.<br \/>Wij informeren u per e-mail over de voortgang van de klacht, in het bijzonder over de acceptatie, verwerking of afwijzing, via e-mail of sms. We kunnen ook telefonisch contact met je opnemen.<\/p>\n<p>We nemen zo snel mogelijk een beslissing over je retourzending. Het verwerken van een retourzending inclusief het oplossen van het defect duurt meestal niet langer dan 30 dagen. Anders heb je het recht om de koopovereenkomst te ontbinden. Om de bovengenoemde termijn te halen, moet je ons de nodige medewerking verlenen.<\/p>\n<p>Wij informeren u per e-mail over de voortgang van de retourzending, in het bijzonder de ontvangst en aanvaarding of afwijzing ervan. We kunnen ook telefonisch contact met u opnemen.<\/p>\n<p>We nemen zo snel mogelijk een beslissing over je retourzending. Het verwerken van een retourzending inclusief het oplossen van het defect duurt meestal niet langer dan 30 dagen. Anders heb je het recht om de koopovereenkomst te ontbinden. Om de bovengenoemde termijn te halen, moet je ons de nodige medewerking verlenen.<\/p>\n<h2>Contactgegevens<\/h2>\n<p>We beantwoorden graag al je vragen over retourzendingen als je contact met ons opneemt via e-mail op <a href=\"mailto:support@lenouf.com\">support@lenouf.com<\/a> of door te bellen naar +31852738883.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p><ul id=\"dpprof_breadcrumbs\" class=\"dpprof_breadcrumbs\"><li class=\"item-home\"><a class=\"bread-link bread-home\" href=\"https:\/\/lenouf.com\/nl\" title=\"Home\">Home<\/a><\/li><li class=\"separator separator-home\"> \/ <\/li><\/ul>RetourbeleidHoewel het percentage defecte geleverde producten uiterst minimaal is, is het goed om te weten dat we eventuele defecten snel zullen afhandelen, zodat je uiteindelijk tevreden zult zijn. Het is in ons eigen belang om alles zo snel mogelijk op te lossen, zodat jij je geen zorgen hoeft te [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h3>Overview<\/h3>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<b>Late or missing refunds<\/b>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<b>Sale items<\/b>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-95608","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - L\u00c9NOUF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lenouf.com\/nl\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - L\u00c9NOUF\" \/>\n<meta property=\"og:description\" content=\"Return policyEven though the percentage of delivered products that are defective is extremely minimal, it is good to know that we will deal with any defects quickly, so that you will ultimately be satisfied. 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