{"id":95608,"date":"2023-03-15T11:12:31","date_gmt":"2023-03-15T11:12:31","guid":{"rendered":"https:\/\/divi.pixelsbuilderplus.com\/divi-themes\/demowoo\/?page_id=99987"},"modified":"2023-12-21T13:35:39","modified_gmt":"2023-12-21T13:35:39","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/lenouf.com\/it\/return-policy\/","title":{"rendered":"Politica di restituzione"},"content":{"rendered":"<p>[et_pb_section fb_built=\"1\u2033 custom_padding_last_edited=\"on|phone\" admin_label=\"Sezione banner interno\" module_class=\"px_page_title\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" background_image=\"https:\/\/lenouf.com\/wp-content\/uploads\/2023\/12\/Homebanner.webp\" custom_margin=\"||||false|false\" custom_padding=\"100px||100px||true|false\" custom_padding_tablet=\"60px|60px||true|false\" custom_padding_phone=\"20px|20px||true|false\" top_divider_color=\"#FFFF\" top_divider_height=\"0px\" top_divider_height_tablet=\"\" top_divider_height_phone=\"30px\" top_divider_height_last_edited=\"on|tablet\" bottom_divider_style=\"waves\" bottom_divider_color=\"#F0EBE4\u2033 bottom_divider_height=\"80px\" bottom_divider_flip=\"vertical\" bottom_divider_height_tablet=\"60px\" bottom_divider_height_phone=\"30px\" bottom_divider_height_last_edited=\"on|phone\" global_module=\"100262\u2033 locked=\"off\" global_colors_info=\"{}\"][et_pb_row admin_label=\"Riga interna del banner\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Title Text\" module_class=\"px_page_title_name\" _builder_version=\"4.23.1\u2033 _dynamic_attributes=\"content\" _module_preset=\"default\" global_colors_info=\"{}\"]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IsImFmdGVyIjoiIn19@[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\"Riga interna del banner\" module_class=\"px_page_title_row\" _builder_version=\"4.21.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 module_class=\"px_page_title_column\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.23.1\u2033 _module_preset=\"default\" global_colors_info=\"{}\"]<ul id=\"dpprof_breadcrumbs\" class=\"dpprof_breadcrumbs\"><li class=\"item-home\"><a class=\"bread-link bread-home\" href=\"https:\/\/lenouf.com\/it\" title=\"Casa\">Casa<\/a><\/li><li class=\"separator separator-home\"> \/ <\/li><\/ul>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\u2033 _builder_version=\"4.23.1\u2033 _module_preset=\"default\" background_color=\"#F0EBE4\u2033 custom_padding=\"0px||0px||true|false\" locked=\"off\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4. 21.21.0\u2033 _module_preset=\"default\" width_tablet=\"90%\" width_phone=\"90%\" width_last_edited=\"on|tablet\" max_width_tablet=\"90%\" max_width_phone=\"90%\" max_width_last_edited=\"on|tablet\" collapsed=\"off\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\u2033 _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text admin_label=\"Title Text\" module_class=\"px_title\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" header_3_font=\"|600|||||||\" header_3_text_color=\"#2020\u2033 header_3_font_size=\"32px\" header_3_line_height=\"1.2em\" text_orientation=\"center\" hover_enabled=\"0\u2033 header_3_font_size_tablet=\"32px\" header_3_font_size_phone=\"26px\" header_3_font_size_last_edited=\"on|phone\" global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n<h2>Politica di restituzione<\/h2>\n<p>[\/et_pb_text][et_pb_icon font_icon=\"\uf5bd||fa||900\u2033 icon_width=\"35px\" admin_label=\"Icona sottolineatura titolo\" module_class=\"px_heading_underline\" _builder_version=\"4.18.0\u2033 _module_preset=\"default\" global_colors_info=\"{}\"][\/et_pb_icon][et_pb_text admin_label=\"Testo\" module_class=\"px_desc\" _builder_version=\"4.23.1\u2033 _module_preset=\"default\" hover_enabled=\"0\u2033 global_colors_info=\"{}\" sticky_enabled=\"0\u2033]<\/p>\n<p>Anche se la percentuale di prodotti consegnati difettosi \u00e8 estremamente bassa, \u00e8 bene sapere che ci occuperemo di eventuali difetti in tempi brevi, in modo che alla fine siate soddisfatti. \u00c8 nostro interesse risolvere tutto nel pi\u00f9 breve tempo possibile, in modo che non dobbiate preoccuparvi di dover aspettare inutilmente (di solito tutto viene risolto rapidamente).<\/p>\n<h2>Quando posso restituire qualcosa?<\/h2>\n<p>Siamo responsabili dei difetti che i prodotti presentano al momento della consegna o che si manifestano nei 24 mesi successivi. Tuttavia, non siamo responsabili per i difetti nuovi, soprattutto se causati da un uso improprio. Per i prodotti usati, non siamo responsabili di eventuali segni di utilizzo o usura che i prodotti usati presentavano gi\u00e0 al momento della consegna. Nel caso di prodotti con una vita utile limitata, garantiamo che questi prodotti sono adatti all'uso per tutta la loro durata.<\/p>\n<p>Ricordiamo ai clienti che una maggiore sensibilit\u00e0 o una reazione allergica a un prodotto consegnato non pu\u00f2 essere considerata un difetto. Inoltre, gli stessi difetti riscontrati con gli omaggi o con altri prodotti gratuiti presenti nell'ordine non possono essere considerati come una giustificazione per un reso. Le immagini dei prodotti presenti sul nostro sito web hanno uno scopo puramente illustrativo e non sono una rappresentazione vincolante delle propriet\u00e0 di tali prodotti (ad esempio, la confezione potrebbe essere diversa a causa di una modifica apportata dal produttore).<\/p>\n<h2>Quali diritti avete in caso di restituzione?<\/h2>\n<p>Se un prodotto presenta un difetto, possiamo compensarlo sotto forma di un buono. Il cliente ha inoltre il diritto di richiedere la riparazione del difetto mediante sostituzione o riparazione.<\/p>\n<p>Se la riparazione del difetto \u00e8 impossibile o ci sembra irragionevole, avete il diritto di richiedere uno sconto sul prezzo di acquisto. In tal caso, il cliente potr\u00e0 tenere il prodotto e noi gli rimborseremo parte del prezzo di acquisto. Se il difetto \u00e8 significativo, potete rescindere il contratto di acquisto. In tal caso, restituite i prodotti e vi rimborseremo l'intero prezzo di acquisto.<\/p>\n<h2>Come posso restituire qualcosa?<\/h2>\n<p>Se decidete di presentare un reclamo sui prodotti, <strong>inviarlo all'indirizzo l\u00e9nouf- Paardeweide 3E, 4824EH Breda<\/strong>.<br \/>Vi informeremo via e-mail sullo stato di avanzamento del reclamo, in particolare sull'accettazione, l'elaborazione o il rifiuto, tramite e-mail o SMS. Possiamo anche contattarvi telefonicamente.<\/p>\n<p>Prenderemo una decisione in merito al vostro reso senza indugio. L'elaborazione di un reso, compresa la risoluzione del difetto, di solito non richiede pi\u00f9 di 30 giorni. In caso contrario, avete il diritto di recedere dal contratto di acquisto. Per rispettare il termine sopra indicato, \u00e8 necessario che il cliente ci fornisca la necessaria collaborazione.<\/p>\n<p>Vi informeremo dello stato di avanzamento della restituzione, in particolare del suo ricevimento e della sua accettazione o rifiuto, tramite e-mail. Potremmo anche contattarvi telefonicamente.<\/p>\n<p>Prenderemo una decisione in merito al vostro reso senza indugio. L'elaborazione di un reso, compresa la risoluzione del difetto, di solito non richiede pi\u00f9 di 30 giorni. In caso contrario, avete il diritto di recedere dal contratto di acquisto. Per rispettare il termine sopra indicato, \u00e8 necessario che il cliente ci fornisca la necessaria collaborazione.<\/p>\n<h2>Dettagli di contatto<\/h2>\n<p>Saremo lieti di rispondere a qualsiasi domanda relativa ai resi se ci contattate via e-mail all'indirizzo <a href=\"mailto:support@lenouf.com\">support@lenouf.com<\/a> o chiamando il numero +31852738883.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p><ul id=\"dpprof_breadcrumbs\" class=\"dpprof_breadcrumbs\"><li class=\"item-home\"><a class=\"bread-link bread-home\" href=\"https:\/\/lenouf.com\/it\" title=\"Casa\">Casa<\/a><\/li><li class=\"separator separator-home\"> \/ <\/li><\/ul>Politica di restituzioneAnche se la percentuale di prodotti consegnati difettosi \u00e8 estremamente minima, \u00e8 bene sapere che ci occuperemo rapidamente di eventuali difetti, in modo che alla fine siate soddisfatti. \u00c8 nostro interesse risolvere tutto il pi\u00f9 rapidamente possibile, in modo che non dobbiate preoccuparvi di [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h3>Overview<\/h3>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<b>Late or missing refunds<\/b>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<b>Sale items<\/b>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph -->\r\n\r\n<!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-95608","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy - L\u00c9NOUF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lenouf.com\/it\/return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy - L\u00c9NOUF\" \/>\n<meta property=\"og:description\" content=\"Return policyEven though the percentage of delivered products that are defective is extremely minimal, it is good to know that we will deal with any defects quickly, so that you will ultimately be satisfied. 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